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Locked

‎03-17-2020 09:05 AM

HP Recommended
Product: officejet pro 6968
Operating System: macOS 10.15 Catalina

HP Officejet pro 6968 locks me out of device admin. I never up a password. getting error msgs. this feature is locked contact the person who set up printer, which is me.  iMac OS 10.5 printer is wireless.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2020 09:45 AM

HP Recommended

Hi @Wheelman24

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1

‎03-19-2020 09:45 AM

HP Recommended

Hi @Wheelman24

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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