Solved: 0x803C010B + Win10(64Bit) + 6.2.1.20636 + P4515x + P3015dn - HP Support Community

Mike65536 · ‎05-26-2016

I have general problems printing on either P4515x or P3015dn.
I am using Dell Precision M3800, Win10 (64Bit)

When starting printjobs, after some time (no page was printed) an error is reported.

Asking the trouble shooter I get 0x803C010B.

Problems have startet about 2 weeks ago - at that time I was using driver 6.2.0.20412 from 2 Feb 2016.
Now I updated to driver 6.2.1.20636 from 2 May 2016.
I have tested PostScript and PCL6 driver.
After having done several reinstallations I have no idea anymore.

Thanks in advance

Mike65536 · ‎06-07-2016

Thanks to everyone trying to help.

The printers are network printers.
The printer say nothing (useful).

I have no administrator rights, but the administrator says the firmware is up-to-date.
I can not tell how the firmware update was done.

One problem is, there are others having no problems at all - most of them are not using win10.
I see the problem of the administrator that he can not reproduce the problem - even so he did a win10 test-installation.
Anyway, I am not the only having problems.

I did several things in the meantime, but one main difference might be - I deinstalled the HP drivers and I am using the ("old") current windows drivers with very limited features.
Now it works (somehow )

Also I have access to other (none-HP) printers in another (local) network and this way printing works fine.

Thanks again to everyone trying to help.

View solution in original post

Reskape · ‎05-31-2016

Hello there

USB or Network printer?

While having the problem on the PC what does the printer say?

Although I am an HP employee, I am speaking for myself and not for HP.

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SHThompson · ‎06-01-2016

You have updated your drivers, but what about the firmware on the printers?

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SHThompson · ‎06-01-2016

And a quick follow-up your p4515 probably has extra trays I have read about it issues occurring when upgrading the firmware with the extra trays attached so you want to look into that before upgrading the firmware..

Search for tray 3 not working after firmware upgrade on p4015.

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Mike65536 · ‎06-07-2016

Thanks to everyone trying to help.

The printers are network printers.
The printer say nothing (useful).

I have no administrator rights, but the administrator says the firmware is up-to-date.
I can not tell how the firmware update was done.

One problem is, there are others having no problems at all - most of them are not using win10.
I see the problem of the administrator that he can not reproduce the problem - even so he did a win10 test-installation.
Anyway, I am not the only having problems.

I did several things in the meantime, but one main difference might be - I deinstalled the HP drivers and I am using the ("old") current windows drivers with very limited features.
Now it works (somehow )

Also I have access to other (none-HP) printers in another (local) network and this way printing works fine.

Thanks again to everyone trying to help.

0x803C010B + Win10(64Bit) + 6.2.1.20636 + P4515x + P3015dn

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