11-29-2019 05:09 AM
I'm having some troubles with a HP 3505 printer. Even with new toners, I get the "10.92.03 Cartridges not Engaged".
Accessing the logs, I can read in every refresh the errors 10.92.00, 10.92.01, 10.92.02 and 10.92.03 but the the supplies status shows all toners at 100%.
I didn't see anything broken but the front cover seems to be just a little loose. In the meantime I was reading the following document https://www.laserpros.com/img/TechTips/10.92.xx-cartridges-not-engaged.pdf
but it didn't help in my case.
Any ideas please?
Thanks and regards.
11-29-2019 07:50 AM
Most common failure we see on these units are the interlocks on the left side of the cartridge cavity. The black one can be especially hard to see when broken. You may have already done this but remove all cartridges and slowly close the door, checking that the all the interlocks move up and down as you close and open the door. If the door does not close properly there might also be a broken door slider along either side. I will see if I have any pictures I can post when I get some time.
11-30-2019 02:16 AM
12-02-2019 03:01 AM - edited 12-02-2019 03:02 AM
Thank you so much for the reply. I've been already following those first 2 links. Didn't know about the 3rd yet.
Unfortunately there was a little piece of broken plastic that was loose when I disassembled the printer. Don't know exactly where it was fitted, but it is related to the right side locking mechanism. The cover of the toners doesn't stay completely open and I wasn't able to find a solution.
12-02-2019 06:47 AM
Usually if the locks themselves are good then the slide itself is broken. Either the RC1-6643 or RC1-6645. Both parts can be found at various parts suppliers or on Ebay. Google the parts and look at pictures and you can probably spot which one is broken.