31.03.20 scanner failure HP MFP M577CM

[paullee83]

Hi, has  anyone experienced the above mentioned error,  31.03.20 Scanner Failure on a M577 CM MFP?

[Alex-TATS]

Hi Paullee83,

Take a look below:

31.03.20 Backside scanner not detected

Backside scanner not detected.

Recommended action

1. Turn the printer off, and then on.
2. If the error persists, please contact HP customer support.

Recommended action call-center agents and onsite technicians

1. Turn the printer off, and then on.
2. Verify the cables between scanner and scanner control board (SCB) are connected. (connection 6 — ADF (side 2) FFC). Also check the connection from the ADF to the PCA on the scanner. (Image 2)
   SCB Connections
   
   Figure : Scanner connection

   
3. Ensure the FFC cable routing from the ADF has been installed correctly and is not bent, torn or the edge nicked.

     note:

   If this occurs after the installation of a new ADF, remove the FFC, check for damage and re-route.

4. Replace the document feeder assembly.
   For instructions: See the Repair Service Manual for this product.
   Part number:

   Description	HP Part Number
   Document feeder (M577c/z) kit	B5L47-67905
   Document feeder (M577dn/f) kit	B5L47-67904

5. If the issue persists, replace the SCB.
   For instructions: See the Repair Service Manual for this product.
   Part number: B5L47-67903
6. If the error persists, elevate the issue using the Standard Support Process.

I hope this may help,

Cheers!

[paullee83]

 Hi alex, thanks for taking the time to help. Ive ordered the scanner assembly, so ill keep you updated when I get the parts.