3330 Laserjet printer not printing after windows 10 creators update

[aussieboy]

New computer 16 months ago with windows 10 OS and printer printed fine. Since windows 10 creators update printer will not print.  Receive Error: " Unsupported Protocol ".

Have downloaded various drivers  to no avail. Have also tried other sulutions as advised on your discussions board also to no avail.

Now I'm asking for your help in this matter.

Thanks,

aussieboy 

[Alex-TATS]

Hi aussieboy,

Downloading the latest driver and updating the firmware to the latest version is the way to go first.

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-3300-multifunction-printer-series/66359...

Make sure that you download the correct drivers for your OS (32bit or 64bit).

I hope this will help,

Cheers!

[aussieboy]

Thanks Alex - Tatts, I had previously downloaded these drivers as my first option and found they did not solve my problem. Now I have deleted all HP drivers and associoted files then restarted my computer before  I downloaded the firmware and drivers again. Now the printer comes up as an "Error". 

Still got the same problem. No printer.

Thanks,

aussieboy

[Alex-TATS]

Does this mean that the printer boots straight to an error?

If you have the printer connected to the PC, disconnect it first and let the printer boot itself.

[aussieboy]

Hello  Alex - Tatts thanks for your help.

Yes the printer comes straight up as an  "Error printingon HP universal printer PCL6".

Not sure what you mean as to let the printer boot itself up?

What I did was shut down computer and turn off power as my printer as it is connected to the mains power. Then disconneted the printer from computer and turned on power and booted up the computer. Then reconnected printer to computer. Tried to print a test page and got an  "error printing on HP universal printer PCL6".

Still need some more help please.

Cheers,

aussieboy.

[Alex-TATS]

Do not connect the printer to the PC at all. Turn off the printer and then back on. Let the printer boot to a ready state.

Check your PC, at the down right of your screen for any printer icon. Right click on it and then cancel all print jobs.

With the printer not connected to the PC try print a configuration report internally via its menu.

Inform me about the results of the above actions,

Cheers!

[aussieboy]

Yes have printed an Configuration Report from printer.

Still have printer disconected from computer.

There was no print jobs to delete.

[Alex-TATS]

OK, well done!

Try print some more pages via the printer's menus. 

If the printer prints those pages without any issue, then that means that the PC sending the print jobs is causing the problem. If this is the case indeed, then I would suggest to unistall the printer driver from the PC, restart the PC and then install the latest version of your printer's driver. 

[Alex-TATS]

Or just let windows 10 find the drivers for you. Just after your PC has restarted, connect the USB cable to the PC and let windows install the driver.

[aussieboy]

Again thanks Alex,

I deleted the printers driver and files and let windows 10 find the drivers then connected printer usb cable.

Printed 2 pages;  first page printed:

WI

You have

PRINTE

S                         10

D

Us

C

Print                  H

Second page:

PCL  XL  error

Subsystem:   KERNEL

Error:               UnsupportedProtocol

Cheers

aussieboy