03-01-2017 09:07 AM
Since this morning our printer showing us this message " 49 Service Error"....
Please help us!
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03-01-2017 10:29 AM
Documents - Errors on the Printer
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03-01-2017 10:49 AM
Hello, check the que and see what job is showing an error status. Delete that job, powercycle the machine and see if it comes to ready. If it does, then try updating the firmware.
Make note of the print job that had the error status, as usually when I have come across this issue, it has been due to people printing from certain websites.
Hope this helps....
05-23-2018 02:51 PM
You wrote: "check the que and see what job is showing an error status. "
If all the users are set to print directly to the printer via IP printing, is there a way to view the queue that's internal to the printer? Similarly, is there a way to view job history either from the control panel or the web-interface to the printer?
Ususaly, when I run into this sort of error, I have to restart the machine, and hit cancel at JUST the right time. Which often takes me five or six reboot cycles. But if I could hit pause before it start trying to process the corrupt job, and then go into the queue and delete that job, that would save a lot of time and frustration!
01-11-2020 04:53 PM
I am sorry you are frustrated. My own expertise with Laser Printers is pretty limited. Laser Printers are great when they work and a mystery when they do not. (Personal observation.)
The original postings in this thread are nearly three years old. Pathways to documentation can change over time. Sometimes you have to start (over) at the main website support for the printer and track down the elusive document or link.
Find the printer HomePage
Open Support Home
Enter the name of your device
Example - homepage for this printer:
Open Category Troubleshooting
Select Topic Errors and Lights on Product
Particularly if the solution for this thread is not the solution for your issue,
Consider starting a new thread of your won. This way you will be more likely to gain the attention of an Expert and the solutions / ideas you receive can be better targeted to your specific setup and issues.
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01-27-2020 04:28 PM - last edited on 01-27-2020 04:47 PM by Cheron-Z
I am not able to fax from HPM475dw LaserJet. I keep getting error 49 when trying to send a fax.
I am not finding support for this issue. Please advise. Thanks! [EDIT]
01-27-2020 07:22 PM
First thing to try is clear the stored fax memory.