52 Scanner Error Turn off then Turn on

[JP49]

Hello all,

I'd like you help me about this issue: I have a Laserjet Pro MFP M521dn that we use in the office which still display the following message: "52 Scanner Error Turn off then Turn On" . Every time we use this hardware we still have this message and nothing has done. How coudl you please assist me in that issue?

Thank you in advance for your quick answer and action!

[davidzuts]

a 52 Scanner error indicates the laser/scanner which writes the image to the drum has malfunctioned. This is a hardware error and most times the actual laser/scanner assembly needs to be replaced. If under warranty contact hp for service.

[Pen-Derm1750]

If we do not use the scanner in this HP device and we get this 52 scanner error consistently  - do we still need to replace this part?

[Alex-TATS]

Yes @Pen-Derm1750,

This error refers to the Laser unit, which is responsible for all printing procedures.  It does not have to do with the scanner or ADF. So, yes, you will have to replace the Laser unit to fix it.

[moideen]

I replace the Laser unit . Since the problem has blinking

[Redie_Dotie]

Hi,

I'm getting the same message here.

Which part(s) exactly do I have to replace?

Do you have a name and a partnumper for me?

I do not live in the U.S.A., so I'll have to have it shiped abroad and I want to be sure that I get the right part(s).

Thanks in advance.

Redie

[Redie_Dotie]

Can you please explain further?

[Alex-TATS]

Hi Redie_Dotie,

The part number for the laser/scanner is : RM1-6322-000CN

[Redie_Dotie]

Thank you.

[Redie_Dotie]

Hi,

One more thing.

I found the part using the number you gave me, but when I check to see which printers this part is for my printer isn't listed.

Will this be a problem?

My printer is:

HP LaserJet Pro 100 color MFP M175a

MFG Part Number: CE865A

Please let me know.

Regards,

Redie