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‎12-06-2019 09:57 AM

HP Recommended
Product: CP5525

Can someone tell me how to fix this error code or what parts i need or what recommendations

 



59.00.C0 

Developer alienation motor (M6) error 1. Use the developer engagement and disengagement drive test in the component test to verify that the disengagement mechanism is properly functioning. If it is not, replace the ITB motor assembly. 2. Use the sensor test in the Manual sensor test to verify that the developer disengagement sensor (PS11) is properly functioning. If it is not, replace the main drive assembly. 3. If the product has been serviced, check the connector (J518) on the developer disengagement motor, the connector (J1005) on the driver PCA and the connector (J91) on the DC controller PCA

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2 people had the same question
1 REPLY 1

‎12-06-2019 10:22 AM

HP Recommended

Does the motor rotate on startup? If not reseat connectors and test again, still no rotation, replace RK2-3298-000CN.

See your PM for further instructions if the above does not help fix the issue.

 

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