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- HP Community
- Printers
- LaserJet Printing
- 60.02 Error
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04-11-2013 09:02 AM
I have hp color laserjet cp5225 printer, when I turn it on, an error message is displayed on control panel which it says
(60.02 error turn off then turn on)
Can anyone help me to solve this problem? Any manuals, videos, pictures, ...etc will be useful.
and if he can send me the solution on E_mail: basim_abid@yahoo.com.
Solved! Go to Solution.
Accepted Solutions
04-11-2013 11:32 AM
The 60.02 error is a tray 2 lift error, please try steps #1 and #2 and get back to me with the result:
1.Use the Tray 2 paper surface sensor (PS4) test in the Tray/Bin manual sensor test to verify that the
sensor is properly functioning.
2.Open and close Tray 2 and listen at the back of the product for the sound of the lifer motor (M9)
operating.
Regards,
DaveK.
I work for HP.
04-11-2013 11:32 AM
The 60.02 error is a tray 2 lift error, please try steps #1 and #2 and get back to me with the result:
1.Use the Tray 2 paper surface sensor (PS4) test in the Tray/Bin manual sensor test to verify that the
sensor is properly functioning.
2.Open and close Tray 2 and listen at the back of the product for the sound of the lifer motor (M9)
operating.
Regards,
DaveK.
I work for HP.
09-25-2014 07:58 AM
I just had the 60.02 issue with a CP5225dn, called hp and concluded that either the tray 2 or the paper lifter motor for the tray 2 were phisically damaged. The tray had no apparent damage, so I removed the lifter motor. I dismantled it and I found a small piece of dirt (<1mm) between the teeth of the rotors. I removed it and voilà, everything is working again.
hope this helps somebody
cheers
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