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‎05-22-2020 08:47 AM

HP Recommended
Product: HP 6962

6962 does not print black new cartridge goes through the print motions page blank

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1 REPLY 1

‎05-28-2020 07:06 AM

HP Recommended

Hi @WilsonLake

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand the printer is not printing in black. Let us try these steps:

 

Make sure the protective plastic tape is removed from the new ink cartridge before placing it in the printer.

 

Kindly perform steps 2 and 10 from this document. 

Perform 3 levels of cleaning for better print quality.

 

Try printing. If the issue persists, I'm afraid this is a hardware issue with the printhead of the printer. 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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