AMD graphics driver not working, and intel hd graphic driver causing issues like color strips on scr

[Chinna007]

when installing only AMD graphics driver provided by hp, it was causing color strips on the intal and amd control centers.\\ I f i install only intel hd 4000 driver i causing color strips on the screen when a action performed

[The_Fossette]

@Chinna007,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues with the display on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you download and install HP support assistant from the below link and install all the updates. HP support assistant will automatically download and install all the latest drivers and software available for your computer.

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

Here is how it is done.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Chinna007]

[Chinna007]

The images shown is my problem. I change my operating system,  but still it is the same. it is not showing in the bios. so i consider this is not hardware related issue. only intel hd 4000 driver causing the issue. before installing drivers it is working fn. Bios is also up to date as per the hp website. my laptop model is hp pavilion g6 2130se. Please help me to solve this issue.

[The_Fossette]

@Chinna007,

It is great to have you back and your patience is greatly appreciated.

I recommend you download and install the graphics driver from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp59001-59500/sp59327.exe

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Chinna007]

Hi,

I  Tried to install the driver that u provided, but iam getting the error message ' The computer does not meet the requierment for installing  the software'. Could you please Suggest any other solution.

Thanks & Regards,

Chinna.

[The_Fossette]

@Chinna007,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a reset on the computer following the steps in the below artilce and check if it helps.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!