Admin password problem

[martinkirz]

Hi , i hav a problem, i changed the password in the security section, and now im locked out of most of the options of the printer, it says that the admin password is incorrect, tryed the new password, tryed not placing anything, etc. Any help to factory restore it or something?. greeting and ty for your time

[Dvortex]

Hello, @martinkirz – Hope you are well 🙂

Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

I understand your printer EWS page is asking for an administrator password. 

Did you try to completely restore the network defaults and then reconnect to the network? Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

Now, reconnect the printer back to the network. This will reset them to default:

1) password access requirement is turned OFF

2) username default is ADMIN

3) password is BLANK

If the issue persists, then try to access the printer EWS page using a different browser and check. 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[martinkirz · Accepted solution]

so i had problem login on the EWS, not in the network of the printer.its solved: went to the spanish part of the forum and got the answer, there it recommend me to use web jetadmin to fix it( with that program i could do a factory restore, and then configure evrything.)

post :

https://h30467.www3.hp.com/t5/Impresoras-en-red-e-inal%C3%A1mbricas/Problema-con-el-Admin-de-mi-hp/m...

the program used is HP Web JetAdmin. you hav to connect to the printer in that program and search for the option indicated.

[Dvortex]

Hello, @martinkirz

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!