cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 4 0 0
Message 11 of 271
Flag Post
HP Recommended

removed

0 Kudos
Highlighted
New member
1 1 0 0
Message 12 of 271
Flag Post
HP Recommended

How did you fix this?

0 Kudos
Highlighted
New member
1 1 0 1
Message 13 of 271
Flag Post
HP Recommended

ME TOO!  Anyone getting any feedack from HP.  I'm having intermitent problems with Office 365, PDFPen, Preview, Pages, seems like everything.

Highlighted
Level 1
7 7 0 1
Message 14 of 271
Flag Post
HP Recommended

I'm from Germany. Same problem here. I'm in contact with the Business Support, but they have no solution yet.

Highlighted
Author
Level 2
17 16 0 11
Message 15 of 271
Flag Post
HP Recommended

Matthewcarp posted this on the apple support forum:

 

"... I changed my font from the default of Calibri to Cambria and it worked.   I randomly selected Cambria, and haven't tried other fonts.

Nonetheless, Calibri is a great font and it needs to work - it worked before.

Is it possible that the font needs re-installed somehow?"

 

I'll try this when back at the office.

0 Kudos
Highlighted
Level 2
20 20 0 3
Message 16 of 271
Flag Post
HP Recommended

I have the same problem on an HP M551. Many, not all, MS Office (O365) docs won't print and only show an XML/Postscript-like error on the first printout page. Many, not all, PDF's do have the same issue.  PCL 'kind of' works, but it's greyscale and low resolution.

 

The problem only happens on a MBPro that was just updated to High Sierra; prior to the update from Sierra, all was fine and dandy in printer-land. A MBAir, on the same network, running only Sierra (not High Sierra), prints the same offending documents just fine to the same printer. I can also print fine from Parallels / Windows 10 from the offending MBPro, as well to the HP M551. There is a big bug in High Sierra; probably something to do with Postscript, as others have noted.

 

The Calibri trick worked for me (Yes!!) but unfortunately, that won't work on PDF's that won't print. Can't change those fonts...

 

I've had a case into Apple for 3 weeks and spent hours on the phone with them over three sessions. No help whatsoever. But I'd recommend everyone opening a case with them nonetheless as the more people that complain, the more likely they'll listen.

 

Good luck!

Highlighted
Level 2
13 13 0 4
Message 17 of 271
Flag Post
HP Recommended

 

I am in the same boat - some days it prints fine - PDF - Microsoft 2011 (yes 2011) - Ulysses - etc.

 

Other days - no joy.

 

Look forward to HP actually helping us all here. 

0 Kudos
Highlighted
Level 1
5 3 0 3
Message 18 of 271
Flag Post
HP Recommended

rjv33 back again.

Yes I am using Word 2011 too and it is fine. NO porblems at all. Thank heavens I did not update to Office 365 or 2016.

I have gone back to using my HP Laserjet Pro P1102w - the trusty old first HP b/w laserjet, that HP seems not so interested in promoting anymore.  However - it works perfectly with High Sierra, as opposed to the M553.

Folks, find an older printer and reconnect it for now. Regards, Robyn

Highlighted
New member
1 1 0 0
Message 19 of 271
Flag Post
HP Recommended

faced the same problem on HighSierra and HP M551
helped only connecting printer by AirPrint protocol

0 Kudos
Highlighted
Level 2
20 20 0 3
Message 20 of 271
Flag Post
HP Recommended

Same problem as me with the M551. I'll try Airprint. 

 

Might i recommend that you call Apple Support? I have a case going and more cases on the same issue might get them off their ... 

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation