cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
9 5 1 2
Message 1 of 3
156
Flag Post

Again Problem with e peint

HP Recommended
Laser jet 177 fw
  • Hello
  • I habe the Problem over 1 Week.
  • When I senden from my Web.de or my dauther from her yahoo.de adress a Mail to my ....@hpeprint.com adress , Theresa always come directly a mail delivery answer. The german Support, who today check my printer says, everything with the printer ate alright.
  • Web de ( the browserservice ) das that this is a from other people just hold Problem Of the hp Browser.
  • With  my gmail.com Adress the printer Starter!!???
  • Please hp Support help me.

Eisan

2 REPLIES 2
Highlighted
Author
Level 2
9 5 1 2
Message 2 of 3
Flag Post
HP Recommended

Mean eprint not e peint

 

Eisan

0 Kudos
Tags (1)
Highlighted
HP Support Agent
HP Support Agent
14,324 14,301 1,116 1,096
Message 3 of 3
Flag Post
HP Recommended

@eisan, Welcome to HP Support Community!

 

I understand you have issues with ePrint service on the printer. I'd recommend you follow the steps below-

 

Check the printer status

To receive ePrint jobs, the printer must be on and connected to the Internet.

  1. Turn the printer off and on again to clear any existing problems.

  2. Print a test page from a device on the same local network. If a connection error displays or the printer is not found, there is a network connection issue. See the Troubleshoot the printer network connection section for more information.

  3. Confirm Web Services is enabled on the printer.

    • Printers with a touchscreen or LCD display: Touch the HP ePrint icon, and then touch Settings. Or navigate to the Web Services menu under Network Setup or Wireless Settings. The Web Services status displays with enable instructions.

    • Printers without a touchscreen or LCD display: Print a network configuration or self-test page to obtain the printer IP address, and then enter it in a web browser address bar to open the Embedded Web Server. Click the Web Services tab to turn on the feature.

      Go to Turning On Web Services for more information.

Check ePrint email and print job requirements

Confirm your HP ePrint job is set up properly and the attachment is a supported file type.

Example ePrint email

  1. Confirm the following ePrint email requirements.

    • Enter only the printer email address in the 'To' field: Multiple email addresses might cancel the print job.

    • Add text in the 'Subject' field: A blank subject field might cancel the print job.

    • Attach no more than 10 items to the email: The total size of the email, including attachments, must be 10 MB or less.

  2. Confirm your attached file is compatible.

    • Photos: Photo files must be GIF, JPG, PNG, BMP, or TIFF, and have a horizontal and vertical resolution of 100 pixels or higher.

    • Documents: Document files must be PDF, HTML, TXT, Microsoft Word, PowerPoint, or Excel. ePrint cannot print digitally signed, encrypted, or password protected documents.

  3. Confirm the sending email account has ePrint access. Sign into yourHP Smart account (formerly HP Connected), click My Printers, and then confirm the correct email addresses are listed under ePrint Access.

  4. Confirm the ePrint settings match your print job preferences.

    • Default print settings: By default, ePrint prints one single-sided color printout in the same orientation as the original. Documents print on letter or A4 paper and photos print on 101.6 x 152.4 mm (4 x 6 in) paper.

    • Custom print settings: Sign into your HP Smart account (formerly HP Connected), click My Printers, and then select monochrome printing, plain or photo paper, and two-sided (duplex) printing under ePrint Preferences.

  5. Send an ePrint job.

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation