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HP Recommended
HP Photosmart Premium 310a
Mac OS X 10.6 Snow Leopard

Printer previously working fine.  Not used for about 2 weeks. Now will not print black.  Anything that should be black prints pale cyan or not at all.  Ink cartridges are all OK. Have run all troubleshooting instructions.

 

When running Align Printer tool, cyan is only color that prints and I get 'Alignment Failed' error.

 

What can I now do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Problem solved.  Even though print cartrigde levels were indicated as OK, once black cartridge was replaced with new one, everything has printed perfectly.

 

View solution in original post

2 REPLIES 2
HP Recommended

Problem solved.  Even though print cartrigde levels were indicated as OK, once black cartridge was replaced with new one, everything has printed perfectly.

 

HP Recommended

Alignment continues to fail on my HP Photosmart C4500 printer.  It does not recognize the sheet in the printer.  I have replaced the carlidges and failue continues.  Please help

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