• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎04-02-2015 02:21 PM

HP Recommended
Product: HP Photosmart Premium 310a
Operating System: Mac OS X 10.6 Snow Leopard

Printer previously working fine.  Not used for about 2 weeks. Now will not print black.  Anything that should be black prints pale cyan or not at all.  Ink cartridges are all OK. Have run all troubleshooting instructions.

 

When running Align Printer tool, cyan is only color that prints and I get 'Alignment Failed' error.

 

What can I now do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2015 07:41 AM

HP Recommended

Problem solved.  Even though print cartrigde levels were indicated as OK, once black cartridge was replaced with new one, everything has printed perfectly.

 

View solution in original post

2 REPLIES 2

‎04-03-2015 07:41 AM

HP Recommended

Problem solved.  Even though print cartrigde levels were indicated as OK, once black cartridge was replaced with new one, everything has printed perfectly.

 

‎06-03-2016 09:39 AM

HP Recommended

Alignment continues to fail on my HP Photosmart C4500 printer.  It does not recognize the sheet in the printer.  I have replaced the carlidges and failue continues.  Please help

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.