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- Alignment failed

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04-02-2015 02:21 PM
Product: HP Photosmart Premium 310a
Operating System: Mac OS X 10.6 Snow Leopard
Printer previously working fine. Not used for about 2 weeks. Now will not print black. Anything that should be black prints pale cyan or not at all. Ink cartridges are all OK. Have run all troubleshooting instructions.
When running Align Printer tool, cyan is only color that prints and I get 'Alignment Failed' error.
What can I now do?
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
04-03-2015 07:41 AM
Problem solved. Even though print cartrigde levels were indicated as OK, once black cartridge was replaced with new one, everything has printed perfectly.
2 REPLIES 2
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