All the letters(keys) on the touchpad are not working on printer

[Tee81]

All the letters(keys) on the touchpad are not working on printer. I am trying to set up wifi, and certain letters are not coming up when I press.

[Riddle_Decipher]

@Tee81 I suggest you attempt the below steps to resolve the issue:

• Turn the printer on, if it is not already on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• NOTE: 
• HP recommends connecting the printer power cord directly to the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Wait until the printer is idle and silent before you proceed

If the issue persists, upgrade the printer firmware: click here for details.

P.S: Welcome to HP Community 😉

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