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‎07-11-2017 02:30 PM

HP Recommended
Product: M476 multipurpose printer
Operating System: Microsoft Windows 7 (32-bit)

We have a M476 printer at work and in the morning or when it hasn't been used for a while we get thick black horizontal lines on what is printed from the computers.  There is no problem with photocopying.  I have replaced the ink cartridge on more than one occassion and it does not help not to mention it is expensive to keep trying a new cartridge.  Any suggests on what else I can do to fix this issue?  I tried all the suggestions on the troubleshooting page,  ugh so annoying!

1 REPLY 1

‎03-21-2018 04:58 PM

HP Recommended

I have an M476dw and was ready to give up and recycle the printer. The following link looks very promising, will try it on my printer:

 

https://h30434.www3.hp.com/t5/LaserJet-Printing/hp-laserjet-pro-cm1415fnw/td-p/2915287/page/2

 

To wit: the empty color cartridges could be causing the problem. Replacing the color cartridges could fix it.

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