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‎10-08-2019 04:31 PM - edited ‎10-08-2019 04:35 PM

HP Recommended
Product: HP LaserJet Pro MFP M521dn
Operating System: Microsoft Windows 10 (64-bit)

I have a user in my company who wants to be able to scan duplex multi-page documents and have blank pages ignored.

 

The device in question is a HP LaserJet Pro MFP M521dn. I know the option is as easy as clicking a checkbox in HP Scan, but it does not appear that HP Scan is compatible with this device.

 

As far as I can tell, HP Scan and Capture does not have blank page suppression. I am unsure whether HP Smart, which is the software that is bundled with this device, has this functionality, but I am running into issues with it being unable to find the device, presumably because it is networked and is neither connected to this computer directly nor on WiFi. I also do not see an option within the settings of the HP LJ 521 Scan Driver.

 

 

1 REPLY 1

‎10-09-2019 12:48 AM

HP Recommended

For the reliability issue, check what type of communication port the printer driver is set for. Typically with Windows 10 the default is a WSD port which are notorious for causing issues. Configure the driver to use a Standard TCP/IP port instead.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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