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- Re: Blank copies
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03-31-2020 03:02 PM
When I try to copy either from the ADF or on the glass the copies come out blank. Documents are placed face down on glass and face up on ADF. I do notice that the light does not come on when the scanner is moving. Latest software and firmware are installed. Could the bulb be bad?
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03-31-2020 03:04 PM
If the light never comes on then you have either a problem with the scanner bulb or the controller board is bad.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
03-31-2020 03:04 PM
If the light never comes on then you have either a problem with the scanner bulb or the controller board is bad.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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