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‎05-23-2019 11:03 AM

HP Recommended
Product: hp color laserjet cm1312nfi mfp
Operating System: Microsoft Windows 7 (64-bit)

Paper is showing dime sized circular shaped burn mark after printing. On almost every page; always on right side, but not in the same spot.  What would cause this type of burn mark on paper?

1 REPLY 1

‎05-23-2019 11:15 AM

HP Recommended

Can you please post a picture? Does it repeat on a page or is it only a single instance. If not repetitive then it is a problem not related to the fuser or the drum units but most likely a problem with the transfer belt and might be as simple as something stuck to the belt. Remove all the cartridges and look at the grey/black mylar belt inside the printer under the cartridges. If you see something that is what is causing the problem and you will need to remove it. You may need to put the cartridges back in and let the printer cycle and check again in order to see all the belt. If the defect is repetitive then you have either a cartridge problem or a defective fuser. If you print the PQ quality pages and the mark is on all pages it is the fuser. If defect only appears in one color it is that cartridge that is bad.

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