CANNOT CLOSE THE SAVED DIALOGUE BOX AFTER SCANNED DOCUMENTS ARE SAVED

[VLAD2026]

AFTTER SCANING  A DOCUMENT ON MY HP MFP M281FDW, THE DIALOGUE BOX THAT APPEARS TO CLICK TO EXECUTE SAVING THE DOCUMENT IS NOT FULLY VISIBLE. AFTER CLICKING SAVE AND SAVING THE DOCUMENT, I CAN NOT CLOSE THE DIALOGUE BOX BY CLICKING THE "X" BOX.  THE ENTIRE DIALOGUE BOX IS NOT DISPLAYING.  THE DIALOGUE BOX IS NOW LARGER THAN USUAL THAN IN THE PAST.  I HAVE TO CLOSE THE ENTIRE HP SMART APPLICATION AND REOPEN TO SCAN ADDITIONAL  OTHER DOCUMENTS. NO ERROR MESSAGES.  LAST WINDOWS 11 UPDATE APPLIED 12 AUG 2026. HP SMART APPLICATION DOES NOT FIND ANY ISSUE WITH THE PRINTER  NO OTHER ISSUES ON THE DEVICE.

USING WINDOWS 11, WIRELESS CONNECTION AND N360 VPN. PROBLEM IS RECENT. STARTED ABOUT A WEEK AGO.

[Dragon-Fur]

@VLAD2026 

Welcome to the HP Community --

It's a bug.

-- Recommended -- One or more of the following --

• Upgrade to the HP App (Introduction and information is provided later in this message).
• At least install the HP App as a means to kick the bug to the side.  That means, Install the HP App > Restart the computer > Try using HP Smart and see if the mere act of installing its replacement (HP App) "fixes" the bug in HP Smart.  Sounds silly, but some folks report that this is enough.
• Use HP Scan (part of your full driver printer software)
• Install / Use the HP Universal Scan Software (available as a separate download / install) on the drivers webpage
• Use Windows Scan until you decide / find a solution that suits your needs

Open

Software & Drivers - HP Color LaserJet Pro MFP M281fdw  

Set OS to Windows / Windows 11

If not done, Install the HP App.

The HP App can also be found by opening the store directly: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

-- What? --

Consider upgrading to the HP App --

The HP App is the replacement for HP Smart.

OR

Use HP Scan -- part of your full driver printer software

OR

Download / Save / Install / Use HP Universal Scan

OR

Use Windows Scan -- this application is not as smart as some alternatives; the app is solid and reliable within its scope.    Windows_Scan_Options_3

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Windows - Menus and Options

HP_App_Win_Menu_Options_7

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Color LaserJet Pro MFP M281fdw

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Koobertsdad]

i have the same issue but with an HP Office Jet pro 9014e, is the solution the same?

[Dragon-Fur]

@Koobertsdad 

Same bug.

Same solution.

Same HP App.

Your full driver printer software is, of course, not the same as for the LaserJet.

 Software and Drivers for HP OfficeJet Pro 9014e All-in-One Printer 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Koobertsdad]

@DragonFur

Thanks for your help. I have installed the HP App, which scans without issue, and to me seems a bit more intuitive. I still have HP Smart installed on the PC and the issue with the rogue dialogue box persists. Simple I'll use the HP App going forward.

[Dragon-Fur]

@Koobertsdad 

You are welcome.  

Happy Scanning.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"