CP1025 paper jam

[GiulioM]

Last time I've printed, the printed has picked up more than one single sheet for two times (2 pages to print) and than the  light started blinking.
I've tried all the suggested operation, open and close all the printer's doors and there is no paper inside but the (!) light doesn't stop blinking.

Any suggestion?

Thanks in advance.

[Kumar0307]

@GiulioM, Welcome to the HP Support Community!

If the Attention light () on the control panel blinks and the Ready light might also blink. There could be a possible Paper jam in the product.

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Also, perform the steps mentioned in this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Repairatrooper]

There is either paper jammmed somewhere or a sensor flag has been broken or jammed. You will need to examine the entire path carefully.

[GiulioM]

Kumar, 

Thanks for your answer, I've tried the reset procedure that you suggested and also the procedure described in the link (I've found it some day ago and I've already tried it), but the Attention light is still blinking. 

I think that I need to find a local technical support to work directly on the printer.

Cheers.

Giulio

[Kumar0307]

@GiulioM

If you have tried the troubleshooting steps and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!