CP1215 printing problems after format

[manoilis]

Hi,

i have a CP 1215 laserjet . No problem of use many years. I bought a new laptop. I format and install the windows 10. I try print and my page is not strong coloured. I visit my store here for technical help. Clean the machine and put new colours. I thought that was the reason for it.

Colours was ok, and the technician told me he print one page for test and everything was fine. 

I bring it home, try print, again same problem. Light coloure. Like shadow.

What i can i do ?

tHANKS FOR YOUR TIME.

[atharva_gp]

@manoilis,

Thanks for reaching out to the HP Support community!

• Have you tried printing a different document or tried printing from a different application?

It could be an issue with the printer driver installed on the PC.

Let's try uninstalling the printer and re-installing the printer driver. This may fix the issue.

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or you can manually search for the drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again and check if you can print.

Let me know if this helps. 

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