Solved: Can I use a multi-function Canon (without bluetooth) with HP... - HP Support Community

HelenBT · ‎12-19-2017

Hi,

I haven't yet succeeded in finding a driver for my multi-function Canon printer/scanner/fax. My HP Pavilion laptop won't accept the original installation on the disk provided by Canon which I've tried to install using an external CD/DVD player, and I don't seem to be able to download an updated driver from the Canon website either. I notice that the HP system is designed for bluetooth devices. Perhaps someone can help. Thank you.

HelenBT · ‎01-07-2018

Hi PhD Student,

I finally got my Canon printer and Scanner to work - quite a breakthrough. As you said you need to download the Canon MF4500 Toolbox as well as the most recent driver, but also there is a Windows 10 "Scan App" available which I installed. That may be new and perhaps made the difference.

Thank you for your advice - problem finally solved.

View solution in original post

banhien · ‎12-20-2017

@HelenBT

What is your Canon printer ? Please go to Canon site to download driver (if available). My Canon PIXMA MP990 printer which is 8 years old is still working with my Windows 7, 8.1 and 10 machines.

Regards.

BH
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HelenBT · ‎12-22-2017

Thank you for your reply banhien.

I tried again downloading a driver for my Canon "MF4570dn" multi-function device from the Canon site and this time it worked, but only for the printer. The scanner unfortunately doesn't respond, and I don't use the Fax. Could it be something to do with the type of USB connection I have, not being sufficient for the scanner and/or not being compatible with HP Pavilion ? This Canon device worked perfectly before with my old Dell Latitude laptop and my old Dell PC (with Windows XP and Vista!) but I had exactly the same problem using an Asus laptop with Windows 10 also. Only the printer worked. Perhaps you or another member of the forum has experienced this same problem ? Thank you in advance for any help you can give me.

Copier-Pro · ‎12-22-2017

I will try to assist.To use scanning with USB you will need to download the Canon MF toolbox as well.This will allow you to use the scanning option.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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HelenBT · ‎12-22-2017

Hello PhD Student and thanks for your quick response.

I tried to find a download for the Canon Toolbox on the internet for Windows 10 but there doesn't seem to be one. On the Canon support forum I found that there are a lot of people with exactly the same problem as I have. The scanner no longer works when switching to Windows 10, and they're asking Canon to fix the problem ! Perhaps you may have another solution ? ! Thank you in advance.

HelenBT · ‎01-07-2018

Hi PhD Student,

I finally got my Canon printer and Scanner to work - quite a breakthrough. As you said you need to download the Canon MF4500 Toolbox as well as the most recent driver, but also there is a Windows 10 "Scan App" available which I installed. That may be new and perhaps made the difference.

Thank you for your advice - problem finally solved.

Can I use a multi-function Canon (without bluetooth) with HP laptop Pavilion ?

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