Cancel Print Job On LaserJet MFP M277dw

[Jaxxon5]

Just started using our new MFP M277dw printer, and ran into a problem for which I cannot find a solution.

I had a short stack of blank paper (perhaps about 20-30 sheets) that I loaded into the printer tray. Because I guessed at how many sheets I put in, and since I was printing a generic "filler" document that we use occasionally, I entered "40" for the print quantity.

After the printer got through the paper, I received the standard "Add Paper. Press [OK]" warning on the printer's screen.

The problem? I have no more paper for this job. I'm done. The bigger problem? I can't find the "Cancel" button.

The only option I saw was the "Reset" button on the printer's home screen. I pushed it, got a "Job settings cleared" message, and went on to my next form.

Unfortunately, when I loaded the paper for the next form into the printer ... it began printing the last dozen or so sheets from my previous job.

So here's my question:

How do you cancel a print job?

[Dragon-Fur]

@Jaxxon5

Printer:

HP Color LaserJet Pro MFP M277dw

User Guide says that the Cancel button should "show up" while there is a current job.

Chapter 1, Page 4

Assuming that is not the case, at least not in this situation, you can try a more direct approach.

Try / Consider:

Restart services

Cancel Print Jobs in the Printer Queue

• Stop Print Spooler Service
• Remove files from C:\Windows\System32\spool\PRINTERS
• Start Print Spooler Service

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[Jaxxon5]

Thank you for your suggestions, Dragon-Fur. You mentioned:

> User Guide says that the Cancel button should "show up" while there is a current job.

While the job is running, there is a "Cancel" button. That button disappears when the "Add Paper" warning comes on the screen.

> Try / Consider:
> Restart services

Restarting services is a long, drawn-out process. Why can't I just cancel printing?

> Cancel Print Jobs in the Printer Queue

It's a single page. It has disappeared from the print queue by the time the first page has printed. If it isn't there, it can't be cancelled.

With all due respect, Dragon-Fur, while I appreciate your answer (which I've seen you've posted on several similar questions), the suggestions are work-arounds, not solutions.

The solution would be if HP simply added a "Cancel" button to go with the "Add Paper" prompt. Our Ricoh, Epson and Canon office printers have this option. Our HP printers do not.

[Dragon-Fur]

@Jaxxon5

Understood that you do not want to restart the print services.

Cancelling the job works when the print services process is not corrupted / tangled (non-technical term that simply means "stuck and not working".

Good luck and I hope you get the solution you seek.

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[procrastinator]

I had the same question. Its strange that there is no cancel option.  I ended up just loading up some scrap paper, and cancelling it after it started printing again.

[ladyinwhite865]

How cancel print order