Cannot check firmware version

[dougkramer]

I tried this to check if printer has latest firmware:

Touchscreen > Home > Setup > Service > LaserJet Update > Check for Updates Now

produces:

"The printer is unable to connect with the service.  Check Internet connection".  

So I look up my network setup:

Touchscreen > Home > Setup > Network Setup

Shows only wireless setup, does not show Ethernet setup

Touchscreen > Home > Click Network symbol at upper right corner

Shows:

"Network Connected: On"

"IP address: 10.0.1.31"

"Wireless: OFF"

So is the printer connected to the Internet?  It has an IP address.

[alpaq]

You can easily get a Firmware datecode from the printer by either:

1. Touchscreen > Home > Setup > Service > Firmware Datecode
2. Touchscreen > Home > Setup > Reports > Configuration repports then look at Product Information

[dougkramer]

Okay, that gives me the firmware version 20151102 but I really want to make sure that my printer is using the latest firmware.

Is there any way to check if it's using the latest, and if not, update it?

It would be phenomenal if I could do this from the touchscreen display.

[alpaq · Accepted solution]

There is a newer firmware version available for your printer. If you cannot update the firmware using the control panel option you can use the method using the Firmware Update Utility available from: www.hp.com/support/ljM426MFP and described in this document: http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=7458649&docLocale=en_US&docId=emr_na-c03....

[dougkramer]

Thaks a million for following through with an answer for me.  I was able to successfully upgrade the firmware from daetcode  20151103 to 2016331.

In the future, can I just run the Firmware Update Utility to check if there is a new update?

[chimten]

Hi dougkramer,

Yes, in the future you should be able to run the "Firmware Update Utility" to check if there is a new update on your printer.