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- HP Community
- Printers
- LaserJet Printing
- Cannot get printer to recognize my new Wi-Fi

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02-13-2019 11:53 PM
I changed from AT&T to Spectrum and cannot figure out how to get my printer to recognize my new Wi-Fi. Following directions in the manual, I am choosing Show IP Address from the Network Set-up menu. When I do, I can choose "Yes" or "No." I choose "Yes," and it just takes me back to "Show IP Address." When I did my initial set-up a few months ago, the HP Smart app was magic and set everything up. Now it doesn't know me (or my new network) from Adam. I had a Brother Printer prior to this HP and Brother had 24 hour phone support which was great. However, the printer conked out just two weeks out of its warranty. HP seems to have no support whatsoever save this forum, is that correct? I'm not tech savvy, but I can follow directions, so your help appreciated! (I did try following some other directions to troubleshoot this, but it always ended up with select set-up wizard and I don't see that option on anything I try.)
02-17-2019 10:55 AM
Welcome to HP Forums,
Let's get straight to it!
Access the Wireless Setup Wizard through the printer control panel to establish a wireless connection between your printer and network.
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From the home screen of your printer control panel, touch the Wireless icon
.
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Touch the Setup icon
.
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Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
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After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.
The printer searches for available networks.
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Touch the name of your wireless network.
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If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.
NOTE:
Type the exact network name, including any uppercase and lowercase letters.
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Type the WEP or WPA key (network password), and then touch Done.
If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
If the printer fails to connect to the wireless network, print a Wireless Network Test Report for further assistance.
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.