01-12-2019 05:02 AM
Used Win 10 to find printer, entered WPS code off label, getting error message.
01-13-2019 11:01 AM
Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer. I will be delighted to assist you here.
follow these steps to reset the printer.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Keep me posted. 🙂
I am an HP Employee
10-14-2019 09:47 PM
I have an HP OfficeJetPro 6960 All-in-one that has worked well (and still does) linked by wireless to my Acer PC. I am trying to print from an Acer Spin 5 Laptop. The latter says the printer is offline. The HP Smart App says the printer is ready but still no printing. I have received the Error 0x80043c02. Any suggestions?