Cannot install HP drivers & software for M175a

[crocodiluQ]

Hi guys,

I' having troubles installing the software and drivers for a Laserjet 100 M175a.  I tried with the software from the CD / website / USB drive from the printer, always getting the same error.

The installation stops around 83% in the Prepare to install phase saying that: "A problem occured  while preparing  to install software to your system. Blah Blah Blah".  No error codes, no other interesting message.

Of course, I restarted, stopped the firewall, antivirus, even all the software that I have running in background.

Checking the EventLog, I can see the following error:

Type : System.ServiceModel.CommunicationObjectFaultedException, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Message : The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.
Source : mscorlib
Help link :
Data : System.Collections.ListDictionaryInternal
TargetSite : Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)
Stack Trace :
Server stack trace:
   at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
   at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

And it goes on and on.

I couldnt find any help on the internet/HP site on this, can anyone please help me ?

(The printer works & installs OK on a Lion iMac)

Thank you.

[crocodiluQ]

Nobody ? I'm going nuts here, about to send the printer back 😞

[Daniel_L]

Hello! Could you please provide more information regarding the issue, such as which operating system you are using? Any additional information will be helpful in resolving your issue. Thanks!

[crocodiluQ]

Win 7 Enterprise x64.

Since this is a WCF service issue, I checked a bit what happens during install... it seems at aroung 80% of the installation, the HP DS Service is installed and started OK.
Then the installation seems to stall, slowly going up to 83% where is gives me that error.

Is it possible that it can't connect to the HP DS Service ? I freed port 80/443, stopped IIS and everything else without any luck.

[crocodiluQ]

Well, I give up.

Extremely poor written software for such a big company, I am very dissapointed. No one could help me, not from the store that sold it, not from HP Support where the store send an email (actually they didn't even bother to answer).

[crocodiluQ]

FYI, unrelated to this stupid Win7 issue...

On Lion, the HP Printer Software Update 2.8 keeps coming up each day, although I install it each time.
Other users are complaining about the same thing and checkin the install.log shows not problems, of course.

This is getting funnier and funnier, they can't get neither of the drivers right.

Well, I know what programmers are working at HP in my country and I suppose the same applies everywhere, so I guess the mystery is solved :):)

[_-_-_-_-_-_ · Accepted solution]

After much screwing around, I successfully got past this error by doing the following:

1.  Uninstall .Net 4.5

2.  Disable UAC

3.  Reboot

I don't know if 1 or 2 did it, but from the logs it looked like a permission issue talking to a sevice via a named pipe, so I suspect it was 2. 

[Dubik]

Here's what worked for me -

1. Set it up as a networked printer - Then install the newest firmware.

2. Use the HP Scrubber.exe to clean remnants from previous failed installs.  (I extracted the driver package and found scrubber in the utilities folder) Or try dowloading it from HP.

3. Drop the UAC all the way down.

4. Re-boot.

5. I simply plugged the USB cable from PC to printer and let the installer autorun.