08-01-2019 03:11 AM - edited 08-01-2019 04:52 AM
I'm using an Asus laptop with no disk drive so I tried downloading the drivers from the HP website, it didn't work. Tried downloading drivers automatically from windows, still did not work. I am connecting the printer using a USB cable and the laptop detects the Printer but cannot download the drivers. Tried adding the printer manually but could not find the drivers there as well. Tried the application fro 123.hp.com/laserjet and even that didn't work. Please suggest a solution, my OS is Windows 10 64 bit.
Solved! Go to Solution.
08-03-2019 07:59 AM
Be sure to unplug the printer and open the Control Panel, select Devices, and Printers and remove any instance of your printer by right-clicking its name and selecting remove Device.
Next, click the Start button and type %temp% into the search bar, then open the shown Temp folder.
Open the latest HP installation folder which begins with 7z (e.g. 7zS1234)
Double click HpSetup.exe and follow the steps to install the printer.
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