Cannot print a complete page

[eric-55]

I recently moved and set up the printer with no issues. It is connected thru my Direct TV wifi. When printing, from about 2/3 down on the page the printing runs together and becomes very light. 

[The_Fossette · Accepted solution]

@eric-55,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check whether the issue is resolved.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

If you continue to face the issue, please provide me the below information to assist you better.

• When was the last time the printer was working fine?
• Do you face the same issue when you make a copy?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[eric-55]

Thank you. Problem is fixed. 

However, I have to continually re-insert the black cartridge with each printing session or the black does not print. I have a new xl black cartridge that is matched for the 8710 printer. It shows as full however when i ran test page the other three colors printed but not the black. Does work when I remove and re-insert cartridge. Went back and signed up for on line replacenet ink with HP. Will live with re-inserting cartridge for now and hopefully on line ink cartridge will fix problem going forward.

Original problem is fixed per your excellant step by step instructions,

Thanks

[The_Fossette]

@eric-55,

Perfect, I am really glad to hear that! 

I recommend you follow the steps in the below artilce and check if it helps.

https://support.hp.com/in-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen...

Let me know how it goes and you have a great day!

Good day! Take care 🙂

Cheers!