Cannot print custom page and cannot find custom page in printing property

[Jarsby]

A4 printing is working fine. However it doesn't print custom page.  It did print the custom page before but not like the preview page , so I reinstalled the driver again and now it doesn't work at all. I have tried to change the paper size in printing property but couldn't find the custom option. 

Any ideas on how to solve this problem please?

[ShlomiL]

Hi,

What exact custom page are you trying to print?

Try following 'Create custom paper sizes in Windows > Create custom paper sizes from Devices and Printers' below to add a custom page from your print server properties:

https://support.hp.com/lv-en/document/c03890386

Shlomi

[Jarsby]

Thank you for your reply.

The size is 18.4 cm x  13.3 cm. 

I had printed on Richo laser printer and it worked fine. I don't understand why it doesn't work on my HP M26a. 

I have tried to adjust the custom size of the printer properties but couldn't find the "custom" button like shown on the HP supports. What I did is click "Printer Properties" > "Paper/Quality" > "Advanced" > "Paper size" is the only option here for size with no customized option. 

To note that I can print out A4 normally.

Also, I have tried to add custom size through Print Server Properties. Did see the option I want to print on the paper size, but couldn't print it out. 

What it is shown on my printer properties