Cannot print some PDFs from Mac Preview app

[Printermination]

Just in case, versions of MacOS or HP LaserJet models are not relevant to this issue since I´ve had the same problem with the latest 3 versions of MacOS, and at least 2 completely different HP Color LaserJet Wifi printer models bought in different countries, so it seems to be related to the Printer driver or PDF document that have been generated a certain way.

There are some PDF documents that won´t print when opened with the MacOS Preview App. (default SW to open PDF documents on a Mac). The document is sent to the printer and the printer shows a "Printing document..." message on its screen but won´t start printing.  When checking the Message Center from the Printer Utility it shows no errors or warnings.

I´m not using the "AirPrint" or "Secure AirPrint" drivers because I´ve had even worst issues with these before, and I always use the "HP ColorLaserJet MFP M278-M281" one instead as suggested in other threads in the forum.

I can print any other kind of documents without issues and I can even get to print the problematic PDF if I copy every of its PDF pages to a Mac Pages App. document and print the Pages document instead. I can also print it if I open it with Safari, most of the times. This only happen with certain PDFs, but not all.

I´ve also tried updating MacOS version/release/patch, reinstalling the printer driver (remove and re-add the printer in Settings), resetting the printing system and restarting both the Mac and the printer several times, so that´s not the issue.

Thanks.

[senan6806]

Hi @Printermination,

AirPrint has all the features included in the HP Printer driver and it is compatible with HP Color LaserJet MFP M278 printer. Could you remove the existing printer driver and then setup the printer with Apple AirPrint and check if you are able to print those PDF documents. Instructions on how to setup the printer with Apple AirPrint can be found here. 

Let me know how it goes!

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