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‎03-05-2020 04:09 PM

HP Recommended
Product: HP LaserJet Pro M15w
Operating System: macOS 10.14 Mojave

Hi there!

 

Unfortunately I lost the EWS password of my printer and I am not able to reset it. Does anyone know, what to do?

1 REPLY 1

‎03-06-2020 01:23 AM - edited ‎03-06-2020 01:25 AM

HP Recommended
@413x 
Hello,

Restoring the factory-set defaults returns most of the settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.
  1. Turn the product off. Disconnect the power cable from the product for 30 seconds and then reconnect.
  2. Turn the product on while you press and hold the Resume/Cancel () button for 10-20 seconds. The Attention () light turns on.
  3. Release the Resume/Cancel () button. The Attention () and Power button/Ready lights (
    ) cycle while the product restores factory defaults.

Source: https://support.hp.com/us-en/document/c02471640.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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