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‎02-19-2019 01:01 PM - edited ‎02-19-2019 01:03 PM

HP Recommended
Product: m127fw
Operating System: macOS 10.13 High Sierra

Printer stopped connecting to wifi. Now, when I try to set up through Wireless Setup Wizard, the priner just remains on "Retreiving Wireless Newtork Info" indefinitely. Any thoughts? I updated firmware to the most recent version, moved the printer away from metal and next to the router.

1 REPLY 1

‎02-21-2019 08:34 AM

HP Recommended

@amlno3

 

A warm welcome to HP Support Community!

Resetting the printer network settings may resolve the issue.  Let's try these steps:

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel, touch "Setup". Touch 'Network Setup", touch "Restore Defaults".

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) Run Wireless setup wizard on the printer to connect it back to your network.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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