Case Number Edited HP Color LaserJet Pro MFP M479fdw does not print from Windows 11

[DN91]

HP Color LaserJet Pro MFP M479fdw doesn't print from Windows 11. It can print when test page from the web interface but from notepad for instance is always failing with Printing Error'. These events are not even showing in the web interface log. What other logs to check?

What would be your suggestions?

I opened  Case Number Edited but after more than 2 weeks of incomplete and erroneous info from HP support it was abruptly closed as printer is out of warranty...Is there a way to escalate the issue? I did expect a more professional way of handling customer cases.  A feedback link was not provided either...

Thank you!

[Repairatrooper]

Without knowing exactly what has been tried already, it is time consuming to write out all possible solutions only to find you have tried them all.

Common Answer here: WRONG DRIVER. It is all to easy for Microsoft to hijack the driver installation process and install the Microsoft IPP driver instead of the proper HP driver. So check that first.  I personally recommend the HP Smart Universal print driver for this application and connecting the printer via wired ether net or wireless. USB has never lived up to it's promise when it comes to printers.