Checking device for an hour

[maximus76]

      Hello all,

  I have an HP Office Jet Pro 8500 Premier a909a that I bought 6-7 years ago.  It has been very reliable with my needs until 2 years ago.  The problem is that the printer does this self-check when it turns on.  It says it only takes several moments to complete, but it takes a couple hours!!  And it always aligns itself in the middle of when I am printing and faxing.  Does this have to do with the waste ink container and how to do it?

Thanks!

[maximus76]

Sorry, it is an HP Officejet pro 8500 premier a909n all-in-one

[Jeet_singh · Accepted solution]

Hi @maximus76,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with your HP OfficeJet Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

If you have followed the steps suggested and still having the issue. I would personally suggest you contact our HP phone support for further assistance. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[maximus76]

Thank you very much!!  I took your answer into consideration!  I just could not stand to replace a 600-700 dollar printer after all these years!  I will recommend you and the forum to my friends and family!  Thank you!

[Jeet_singh]

Hi @maximus76,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue.

If you need any assistance, please don't hesitate to reach out to us.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Regards,

[NewMe_SameYou91]

I recently bought my Officejet Pro 8500 second hand. At first it was fairly easy to connect and use. Now when it does the routine check it says checking device for several hours. I have tried the HP support link above for the phone support but I can never get farther than entering my S/N or product name. I have only used the S/N though. Also have not checked on the update due to not having  the proper USB cord at the moment. It was working fine yesterday. I printed some work for school and afterwards it entered the checking device screen. It has been like that for a day and a half!!! Please help I am a full time student and can't afford to buy a new or much less a used one. 

[Arthur-c]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you