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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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That error code indicates a failure of the yellow laser scanner.
Unplug and leave for a few minutes, also make sure you are plugged directly into the wall and not into a surge protector.
If it still does not come to ready service documentation states replace the unit as the parts and labour to repair this will be close to the replacement cost of the machine, unless you do it yourself.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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