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‎05-07-2020 07:27 PM

HP Recommended
Product: M452dn
Operating System: Microsoft Windows 10 (64-bit)

I cant get the printer to install properly and print a test page.  The computer cant communicate with it and the test page doesnt print.  I have tried to uninstall and reinstall multiple times.  I have cycled the power, unplugged and plugged back in the USB cables.  The PC never recognized the USB cable being plugged in (i have tried multiple cables and USB ports).

 

Windows 10 (64) OS and all is up to date, brand new Dell XPS

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2020 11:40 PM

HP Recommended

It is possible to disable the USB port on the printer. Maybe that is the problem. Easiest way to change that is to network attach it and go into the embedded web server and enable it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2

‎05-07-2020 11:40 PM

HP Recommended

It is possible to disable the USB port on the printer. Maybe that is the problem. Easiest way to change that is to network attach it and go into the embedded web server and enable it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎05-08-2020 10:37 AM

HP Recommended

Thanks.  Yes, that worked.  Just ridiculous that this printer won’t automatically connect.  Windows 10 and brand new PC....strange.  It worked fine on my old Dell.  

Thanks for the solution.

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