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HP Recommended
Laserjet 1600
Microsoft Windows 10 (64-bit)

I've got a Color Laserjet 1600 that had worked flawlessly until a couple months ago.  I started getting the "paper jam in tray 2" message every single time I tried to print anything.  I'd tear the printer apart and there's no paper jam at any time.  I can still feed paper a sheet at a time via the front of the printer, but that's defeating the purpose of me having a printer when it comes to printing multiple pages.  Simply opening the front door clears the paper jam issue after it reboots, but as soon as it tries to print again that same message pops up.  I'm not sure what happened as the printer has sat in the same place since I bought it a few years ago.  Has anyone else encountered this?  Is there something I need to clean or tighten up?  I'm at a loss.

3 REPLIES 3
HP Recommended

I had the same issue as yours once end up finding there's a small pad on front of tray missing. Find one for it then solved the problem. Don't know if it is the same as your problem. The oringinal pad is made of rubber i think find anything in subsitude.

I give you some pictures below please check and find out if it works for you.

71298.jpg71299.jpg1549766128809.jpg

HP Recommended

I see what you're talking about and I have a hard plastic piece there, not rubber.  I'll have to do some hunting for a small strip of rubber to place on there.  If the rubber piece is missing, I wonder where it went since my printer hasn't moved.  Thank you for the reply!

HP Recommended

If you have a hard plastic piece is there then it is the one what i memtion to and yes it'll become hard as aged but it might be not the problem what i thought of.

Try to peer from the back side of the machine through the cavity of the tray  when printing to make sure what'e going on.

If the hard plastic piece missing paper will stop exactly at where the hard plastic piece is, but if the there hard plastic piece is there than the paper should move over it.

Peer to see where the paper stops at or the pick-up roller doesn't even turn to narrow down where the problem is.

I'm not english user so forgive my poor explaination.

 

By the way.

When you peering the pick-up roller should turn just one round if it turns more than two or three than you have another sticky problem needed to be dealt with.

http://westhillprinters.blogspot.com/2011/12/sticky-solenoids.html

You might find that on YouTube.

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