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HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

So I was using 3rd party toner for my HP Color Laserjet Pro MFP M281cdw. Yesterday I updated the firmware of my printer to the latest firmware #20190218. And voila! Suddenly I started getting "Supply Memory Error". I contacted HP to help me out and the following is the chat transcript:


7:42 PM  Connecting...
7:42 PM  Connected. A support representative will be with you shortly.
7:42 PM  Support session established with Kunal.
7:42 PM  Kunal: Welcome to HP Customer Support & Services for Imaging and Printing Group. My name is Kunal and I will be your technical support specialist today.In case the chat get’s disconnected I would request you to launch a new chat session and mention the case id. Then ask the next to transfer the chat back to me so that we can continue again. In case you are not able to contact us back via chat I would be also following up over email.
7:42 PM  Kunal: Hi Smit!
7:42 PM  Kunal: Please give me a minute while I review the problem description details.
7:42 PM  Kunal: Before we proceed, please provide the below details for our records:Shipping Address:Country:Phone/Contact Number:
7:43 PM  Smit Ruparelia: Shipping Address: XXXXXXXXXXX
7:43 PM  Smit Ruparelia: Country: XXXXXXXXXX
7:43 PM  Smit Ruparelia: Phone: XXXXXXXXX
7:43 PM  Kunal: Thank you for providing the details.
7:44 PM  Kunal: I have read the issue issue details, This is very unexpected error message.
7:44 PM  Kunal: I hope you are using the HP genuine ink toners. Not the refilled, manufactured or non-genuine ink cartridges.
7:44 PM  Smit Ruparelia: I am receiving supply memory error after updating the firmware
7:45 PM  Smit Ruparelia: Are you suggesting that HP is intentionally blocking using non-genuine ink cartridges?
7:47 PM  Kunal: Smit, as the firmware update make printer more secure as the non HP toner cause the hardware issue. So in this case HP always recommend to use the HP genuine ink toners.
7:48 PM  Connecting...
7:48 PM  Connected. A support representative will be with you shortly.
7:48 PM  Support session established with Kunal.
7:48 PM  Smit Ruparelia: Are you suggesting that the firmware update blocked the non-genuine cartridges?
7:49 PM  Kunal: In this case I am not sure if you are using the HP genuine toner it will not cause any issue.
7:49 PM  Kunal: Firmware is always update for the printer.
7:49 PM  Smit Ruparelia: Yes but what if I want to use more cost effective non-genuine cartridges?
7:50 PM  Smit Ruparelia: I mean I own the printer right?
7:50 PM  Kunal: I am sorry that will not work.
7:50 PM  Kunal: As a technician I will suggest you to use the HP genuine toners.
7:50 PM  Smit Ruparelia: If the printer gets damaged because of the non-genuine cartridge, HP can deny to provide repairs
7:51 PM  Kunal: Otherwise it will volatile the warranty of the printer and cause the hardware issue to he printer.
7:51 PM  Smit Ruparelia: Yes if the printer gets damaged, you can deny the repairs
7:51 PM  Smit Ruparelia: My only question is: Did the firmware block my non-genuine toner cartridge?
7:52 PM  Smit Ruparelia: simple question. yes or no.
7:52 PM  Kunal: Yes, that might be the due to the firmware update.
7:52 PM  Smit Ruparelia: awesome. thats all i wanted to know.
7:52 PM  Kunal: Please make a note of Case number. The Case number is XXXXXXXXX
7:52 PM  Smit Ruparelia: I can publish this information online so that people can decide against HP's practices
7:53 PM  Saving chat transcript

 

I HOPE PEOPLE WILL GIVE UP ON HP's PRINTERS

3 REPLIES 3
HP Recommended

You could read the readme file before firmware update and you would know that lates firmware prevents using non-genuine HP toners it's explained.

 

You can get older printer firmware and do downgrade:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Where-can-I-find-old-printer-Firmware-versions...

 




My profile on LinkedIn

HP Recommended

The link you provided leads to a website that has all the firmware in .rfu format. How am I suppose to use .rfu file to downgrade the firmware of my printer. Why can't just HP stop this anti-consumer practice. On the purchase page of the printer it is clearly written that HP "Recommends" using genuine HP supplies. Then why is HP "Forcing" consumers to buy genuine toners? What is next, they will start forcing the consumers to use HP paper with "INKLOC TECHNOLOGY", as if that's even a real technology?

HP Recommended

Since HP pushed the update, I don't have to read it, it is clear what happened.  Is there a realistic way to bypass the block, or do I go back to a Brother printer and have some choice again?  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.