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‎01-20-2020 10:35 AM

HP Recommended

Using a Color LaserJet Pro MFP M277dw printer and it bleeds blue onto every printed page.  Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2020 05:04 PM

HP Recommended

Likely a bad cyan toner. If you print the supplies status page from the Control Panel of the printer and it is blue that eliminates any software issues. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2

‎01-22-2020 04:12 PM

HP Recommended

Hi @jv65

Welcome to the HP Support Community. I'd be happy to assist you.

 

Which device do you use to print to the printer? Let us try these steps to resolve this issue:

 

Try making a standalone copy in color and black to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Check the toner level and replace low or empty toner cartridges

 

Also, perform solution five from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

‎01-22-2020 05:04 PM

HP Recommended

Likely a bad cyan toner. If you print the supplies status page from the Control Panel of the printer and it is blue that eliminates any software issues. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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