Communication Error - printing and scanning error

[Michelle2020]

Hi -  

I have an error 49 on my printer (communication error)  printer "off line" - cannot print from notebook/laptop to printer on wi fi  but can do from mobile phone. Scanning on printer/scanner  no longer scans. Software check reload.

Lost ability to print or scan - test page does work for printer but not scan.

I have shut down, notebook/laptop /printer etc followed on line suggestions.  Help.

Thank you for your help.

[_Cagin_]

Hello Michelle2020,

Could you please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

hope that helps.

Thanks,

[Michelle2020]

Hi Cagin,

Thank you for the link, yes it worked for 3 days, defaulted back to default off line, cannot print wireless, nor accept the ip address which is provided on the printer. I have switched the router off/on still not working. Under settings, says driver not found, downloaded drivers and that is not working either.  Any assistance in getting this sorted is very much appreciated,

Thank you.

Michelle 2020