01-07-2020 01:06 PM
Product Description: HP LaserJet Enterprise M607n
Product Number: K0Q14A
I am wondering if there is a way to configure my HP LaserJet M607 so that it always prints Envelopes to tray 3 automatically? I just replaced my ancient HP4+ with power envelope feeder with this the 607 with add envelope feeder as tray 3. It all worked on the HP4+, but doesn't on this one.
I have an old program that prints addresses on envelopes. We have been using it for years and it worked perfectly fine with the old HP4+, but not with my brand new printer.
I have three different situations happening on three different computers:
1 Windows 7 machine will send it but I have to reset the tray assignment on the front of the printer
2 Windows 10 machine will send it and it will print on letter paper from tray 2
3 Windows 10 machine will pop an error code and it never gets sent.
Tech support was useless wanting me to reload drivers. The drivers are new. One of the machines is brand new only a week old from a motherboard up assembly and all software loaded from scratch. The other thing they wanted me to do was to do a "Partial Clean" on the printer, but the instructions they sent me made zero sense. They didn't work.
After about 90 minutes, the tech support guy said he would contact me back tomorrow.
There surely is a configuration setting somewhere to automatically send envelope size print jobs to the envelope tray??? My old HP4+ with a Jet card did it fine for 20 years.
01-07-2020 02:29 PM
How do you have tray 3 configured on the printer itself. If you have it set for Type: Envelope and Size: what ever envelop size you are using it should automatically go to that tray.
01-07-2020 09:24 PM
As envelopes are treated differently now, being a tray and not an envelop feeder it is possible that your software is programmed to send to envelope feeder, which technically does not exist. You may need to reconfigure your software to send envelop jobs to tray 3.
Also curious, on the driver installed on your PC did you go into printer properties and set tray 3 as envelop there as well?
01-08-2020 08:10 AM
Ahh, now we are at a conundrum. The software is old but functional. It has no settings. There is a button on the form that says "Print to Envelope". There is no way to reconfigure the software.
I have sent the printer to tray 3 Envelope #10 in the web interface.
On the computers, the driver is weird. I would expect the Manual feed to also be tray 1. Maybe not. In the printer properties on the driver, I have:
Manual Feed: Letter
Tray 1: Letter
Tray 2: Envelope #10
Tray 3: Envelope #10
I do not have 3 trays. Only the stock tray and one added Envelope tray. Not sure about all this numbering.
01-08-2020 08:15 AM
I was also wondering about a 3rd party print management program. I remember years ago at a business where they had a program on the computer. They printed to that "Print Management Program" and then it sent it out to the appropriate printer and try. I know in very large companies, that would be its own Print server.
It would be nice to just hit print and have it automatically handle that. For instance:
Any color print goes to the Sharp Color Laser
Any black and white letter size goes to the HP Laser
Any envelope goes to the HP Tray 3
Surely there is something not to pricey that would do all that????