Connecting P1102w to new wifi network using mac

[philberino]

Hi,

Having installed a new wifi router in my home, I have followed HP's instructions on how to get into the setup to change the wifi login for the printer to get it on the network ... but I get stuck. When I go via system prefs > printers > (it see's the 1102w printer via usb) >  open print cue > settings > utility > open print utility. Nothing happens when I click "open print utility" so I can't access any further config. 

I've tried:

checking Safari is default browser

removing printer and adding again

resetting printer by holding down both buttons on power up for 10 secs, then following steps

downloading and updating both printer driver software and printer firmware to latest versions

Please help! It's really frustrating. 

I'm on OS 10.12.6

[TEJ1602 · Accepted solution]

@philberino, Welcome to HP Support Community!

First, uninstall the HP software on your computer. Refer to the document HP Printers - Uninstalling HP Printer Software (Mac) for help.

And then, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change under the section Connect a printer that does not have a touchscreen control panel to reconfigure the wireless settings.

Keep me posted for further assistance.

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