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‎12-30-2019 12:44 PM

HP Recommended
Product: HP Laserprinter 1020

I am trying to get my new HP laptop to recognise my HP 1020 printer as a printer but without success so far.  The laptop only recognises the printer as another device not as a printer.  This means when I send something to print my printer is not shown as an option.  I still have the Cd printer installation disk having assumed I need to install the printer driver but I can't get this to work either.  If anybody has any ideas what I need to do to resolve this problem that would be great. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2019 12:54 PM

HP Recommended

Operating system of you new laptop?

Have you tried going to 123.hp.com/laserjet and running the setup that way. You need to unplug the printer before starting and connect it once you are prompted by the install.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎12-30-2019 12:54 PM

HP Recommended

Operating system of you new laptop?

Have you tried going to 123.hp.com/laserjet and running the setup that way. You need to unplug the printer before starting and connect it once you are prompted by the install.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎12-31-2019 03:20 AM

HP Recommended

Many thanks for your help.  Robo17

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