• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎04-14-2020 01:42 AM - edited ‎04-14-2020 02:01 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

After factory reset the printer ping test printer and entering EWS ok. But after set static IP address via web browser, I can't connect by new IP4 address or hostname of the printer. My trying to identify printer were failed and "printer were unable to detect printers on the network" or "Setup was unable to detect any printers on the network" message I got. Also when I test ping to the printer's IP4  address (192.168.1.8) "request timed out". 

(hostname: NPI41B3C6        new IP: 192.168.1.8           Subnet mask: 255.255.255.0           Gateway:192.168.1.8)

 

Please help me to to fix the problem.

1 REPLY 1

‎04-14-2020 05:19 AM

HP Recommended

Hi

I would expect the Gateway to be different.

 

However you do not give the IP address you are pinging from.

 

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.