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‎05-02-2020 02:15 AM

HP Recommended
Product: Color Laser Jet Pro MFP M377dw
Operating System: macOS 10.15 Catalina

Today,  I had to reconfigure my Netgear Orbi mesh wifi because it wasn't running well and dropping out. I did this successfully and maintained the SSID and password. All the satellites and the router are working well, all my devices connected and I was able to AirPrint except for my iMac. Obviously, there isn't anything wrong with the printer, as I can AirPrint from all of my other devices i.e iPhone X, iPad Pro 11, MacBook Air and my work HP EliteBook (and all my wife's and Kids' devices as well) but I can't connect to the printer using my 2017 iMac (macOS Catalina v10.15.4) 

I have attached images of the errors. There must be something on my iMac that is causing this to happen, I just can't work it out!

I have followed all steps and even used CUPS and HP Easy Start to try and install the printer with no success. 

 

Screen Shot 2020-05-02 at 5.42.19 pm.pngScreen Shot 2020-05-02 at 5.43.08 pm.pngScreen Shot 2020-05-02 at 5.46.33 pm.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-02-2020 06:46 PM

HP Recommended

Solution:  I changed the WiFi channel that my router assigned to the printer from channel 5 to 6 and it worked!

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1 REPLY 1

‎05-02-2020 06:46 PM

HP Recommended

Solution:  I changed the WiFi channel that my router assigned to the printer from channel 5 to 6 and it worked!

Was this reply helpful? Yes No
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