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‎02-27-2019 11:05 AM

HP Recommended
Product: Laserjet Pro 300 Color MFP M375nw
Operating System: macOS 10.12 Sierra

I have a Netgear wifi router with two SSID's, one of which is a 5G network.  I am unable to see the 5G SSID on the Laserjet Pro 300 MFP M375nw nor can I connect to the network using the hidden network connection.  I can see and connect to the non-5G network on the same wifi router.  Any ideas about how I can make the 5G connection happen?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2019 11:50 AM

HP Recommended

Hi,

The printer cannot see nor connect the 5GHz network, your printer only supports a 2.4GHz WiFi broadcast and therefore will only see and connect to a such.

 

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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1 REPLY 1

‎02-27-2019 11:50 AM

HP Recommended

Hi,

The printer cannot see nor connect the 5GHz network, your printer only supports a 2.4GHz WiFi broadcast and therefore will only see and connect to a such.

 

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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