Continuous paper jam

M1017 · ‎03-01-2020

Printer is about 1 year old, only use once a month. One day out of the blue, paper jam. thins I have tried.

I confirmed using good quality paper
Cleaned printer heads and rollers
restarted the unit

Please refer to picture and see where it is getting torn up, same place, and please notice missing piece, not sure if that is contributing to the issue.

Looking up the SN, it says no longer covered under warranty. Something worth sending in to fix, or easy fix on own?

Appreciate any advice.See blue circle, missing wheelYellow circle close up

Repairatrooper · ‎03-01-2020

The part that is missing is called a Starwheel and it serves to guide the paper. Chances are the missing piece is under that metal plate and blocking the paper when it tries to feed. You can try to manually push a piece of heavier paper or mylar underneath in an attempt to floss out the jammed part. As that missing wheel is not right at the edge of the page you may find that the printer will still feed ok once the obstruction is removed.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question